At RADIANT JEWELS ✨, we provide a seamless and luxurious shopping experience for all our customers. This Shipping & Delivery Policy explains how we handle, dispatch, and deliver your orders with care and precision.
Shipping details
💰Shipping Charges
Enjoy free shipping on all orders above ₹1,000. For orders below ₹1,000, a flat shipping fee of ₹99 is charged at checkout. This applies to both prepaid and Cash on Delivery orders.
📦Order processing time
Once your order is confirmed and payment is received, our team processes and dispatches it within 1–2 business days. Each item goes through a quality check before packing to ensure it meets our standards.
🕐Estimated delivery time
After dispatch, orders are typically delivered within 2–4 business days depending on your location and courier availability. Remote or rural pin codes may take 1–2 additional days. Delivery timelines may also be affected during festive seasons or public holidays.
🔍Order tracking
Once your order is dispatched, you will receive a tracking number via WhatsApp or email. Use this to track your parcel in real time. You can also contact us directly on WhatsApp for order updates.
🛵Cash on Delivery (COD)
COD is available across most serviceable pin codes in India. COD orders may take slightly longer to process. Please ensure someone is available at the delivery address to receive and pay for the order. COD is not available for international orders.
🎀Packaging & product safety
Every order is carefully packed with protective materials to ensure your jewellery arrives in perfect condition. We take extra care with fragile or delicate pieces such as necklace sets, jhumkas, and stone-studded items.
🔄Returns & exchanges
We accept returns for damaged or defective items within 2 days of delivery. A 7-day easy exchange is available subject to product availability. Please contact us with clear photos of the issue via WhatsApp or email before initiating a return or exchange.
📍Unserviceable pin codes
We ship to all major cities and towns across India. However, certain remote pin codes may not be serviceable by our courier partners. If your pin code is not serviceable, we will notify you within 24 hours of placing your order and offer a full refund.
Customer Support
Your satisfaction is our top priority. If you need any help with tracking, order updates, or delivery concerns, our customer support team is always ready to assist you.
📩 Email: info@radiantjewels.store
Privacy & Data Protection Policy
Personal Identification Information
We collect certain information to improve your shopping experience. You may be asked to provide:
- Name
- Email address
- Mailing address
- Phone number
- Payment details
We only collect personal data when you voluntarily submit it. You can browse our site anonymously, but choosing not to share specific information may limit access to some features.
Cookies
We use cookies to enhance your browsing experience. For example:
- Comment cookies save your name and email for convenience.
- Login cookies help remember your preferences.
- Temporary cookies expire automatically within one day.
These cookies never store personal information unless you provide it yourself.
Embedded Content from Other Sites
Some articles on our site may include embedded media (like videos or images). These third-party platforms might collect data or track interactions. We recommend reviewing their privacy policies for more details.
Data Sharing & Retention
If you request a password reset, your IP address is used only for security verification. Comments and related metadata are stored indefinitely to make future approvals faster. Registered users can view, edit, or delete their personal data anytime.
Your Data Rights
You have complete control over your personal information. You may request:
- A copy of your stored data
- Deletion of your personal data (except legally required records)
For any data-related requests, reach us at info@radiantjewels.store.