Returns & Exchange Policy
🇮🇳 India Orders
📦 Returns — Damaged or Defective Items We accept returns for items that arrive damaged or defective. Please contact us within 2 days of delivery with clear photos of the issue via WhatsApp or email. Once we verify your claim, we will arrange a return pickup and process your refund or replacement promptly.
🔄 Exchange Policy We offer a 7-day easy exchange on eligible items, subject to product availability. If you’d like to exchange your item for a different product or variant, contact us within 7 days of delivery with your order details and reason for exchange.
❌ Non-Returnable Items The following items are not eligible for return or exchange:
- Items that you have worn, used, or damaged after delivery
- Items you return without original packaging
- Items purchased during sale or with a discount code (unless defective)
📩 How to Initiate a Return or Exchange → WhatsApp us at +91 99977 12133
Email us at info@radiantjewels.store
→ Share your order number and photos of the item
→ Our team will respond within 24 hours
🇺🇸 USA / International Orders
📦 Returns — Damaged or Defective Items Only For international orders, we accept returns only for items that arrive damaged or defective. Please contact us within 5 days of delivery with clear photos of the damage. We extended this window from 2 days to 5 days to account for time zone differences and delivery schedules.
🔄 Exchanges We accept exchanges for international orders subject to product availability. Customers cover return shipping costs for exchanges unless we sent the wrong or defective item.
❌ We Do Not Accept Returns For
- Change of mind or incorrect size selected
- Items that you have worn or used
- Items without original packaging
- Items you did not report within 5 days of delivery
💰 Refunds Once we receive and inspect the returned item, we process your refund within 5–7 business days to your original payment method.
📩 How to Initiate a Return → Email us at info@radiantjewels.store
WhatsApp us at +91 99977 12133
→ Include your order number, photos of the damage, and your full name
→ Do not ship the item back without our confirmation
— we will guide you through the process
Last updated: May 2026 For any questions, contact us at info@radiantjewels.store